Hospital Financial Counselor

College Medical Center Phoenix is proud to be part of College Hospitals and is expanding rapidly. We are dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight-knit group, and autonomy to utilize your knowledge and experience. Job Summary: Join our team at College Medical Center Phoenix as a Financial Counselor. In this role, you will monitor patient accounts, verify insurance benefits, communicate out-of-pocket expenses, and assist patients with billing and payment questions. You will also monitor daily point-of-service (POS) collections, maintain accurate financial records, and perform additional duties as assigned. Scheduled Shift: Monday – Friday | Day Shift Job Qualifications: Basic computer skills, including Microsoft Word, Excel, and PowerPointMinimum three months of experience in patient registration, medical billing and coding, medical administration, or a related healthcare field preferredAbility to communicate professionally and effectively with patients, guests, and hospital departmentsProfessional appearance and demeanorMAB certification required within 90 days of hireLevel One Fingerprint Clearance Card required Job-Specific Duties: Accurately register patients and maintain complete patient and insurance informationVerify insurance benefits, coverage, authorizations, and patient financial responsibilityReview patient accounts for accuracy and correct missing or inaccurate informationMonitor point-of-service (POS) collections and collect applicable co-pays, deductibles, and co-insuranceProvide financial counseling and explain payment responsibilities and hospital policies to patientsMaintain accurate documentation while protecting patient confidentiality and HIPAA complianceCollaborate with Utilization Review, Nursing, Admitting, and other hospital departmentsCommunicate professionally with patients, families, staff, and healthcare providersRemain organized and flexible in a fast-paced environmentPerform additional duties as assigned Take the next step in your psychiatric nursing career—apply now to join a team that values your expertise and commitment! Placement in the pay range is based on multiple factors, including but not limited to relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC Phoenix roles, including but not limited to shift differential and other special pay practices. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC Phoenix in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Notice We are aware of a scam whereby imposters are posing as Recruiters from College Medical Center Phoenix, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At College Medical Center and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at College Medical Center Phoenix and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. You will receive emails from the domain @cmcphoenix.com. If you suspect a fraudulent job posting or job-related email mentioning College Medical Center Phoenix or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate College Medical Center Phoenix subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.