FINANCIAL COUNSELOR-HRLY, FCH - PATIENT FINANCIAL SERVICES

Responsibilities

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.

Requirements

• Minimum of 1 year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work.
• Experience using Microsoft Word, Excel and other software programs preferred.
• Experience using Epic in a healthcare environment preferred.
• Experience in social work or case management preferred.

Qualifications

Education:

• High School diploma or equivalent required.
• Bachelor's degree in social work, case management, healthcare administration, business administration, or other related field preferred.

Licensure:

• State of Wisconsin and Federal Certified Application Counselor Designation preferred.
• In lieu of Certified Application Counselor Designation, current Licensed Health Insurance Agent preferred.

Skills

• Proficiency with Microsoft Word, Excel.
• Experience with Epic in a healthcare setting.
• Strong interpersonal and customer service skills.

Benefits

• Paid time off
• Growth opportunity – Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan – 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability
• Free Workplace Clinics
• Employee Assistance Programs
• Adoption Assistance
• Healthy Contributions
• Care@Work
• Moving Assistance
• Discounts on gym memberships, travel and other work‑life benefits available

Schedule

Location: US:WI:MILWAUKEE at Froedtert Hospital facility (on‑site). FTE: 0.875 (35 standard hours per week). Shift: Shift 2, Monday to Sunday 10:00 am – 8:30 pm. No holidays; weekends required.