Patient Financial Counselor – Patient Financial Services

At Powell Valley Healthcare, providing quality healthcare to our community is our top priority. We are located in the heart of Powell, Wyoming; just 25 miles outside of Cody. We believe in creating positive and safe environments for both our patients and our staff. Being part of our organization means becoming a cornerstone in the patient experience and their care.

Benefits

Here at PVHC, we offer a wide array of benefits in a way that allows you to choose options and build a package that works best for you. Some of the benefits we offer to our full-time and part-time staff include:

• Health, dental and vision insurance
• Life insurance
• Long term disability coverage
• PTO – New employees accrue the equivalent of up to twenty days of PTO within their first calendar year
• EIB (Extended Illness Bank) – Our version of accrued sick leave
• Nine paid holidays which includes two personal holidays
• Tuition Savings Plan
• Opportunities to cash out PTO for personal use, student loan payments, and in-house medical bills
• Tuition reimbursement – up to $5,000 per year
• Fun to be Fit program and Club Dauntless Membership Discount
• HRA – Flex spending accounts

Schedule

• One full-time position (Monday – Friday 8:00 AM – 5:00 PM)

Responsibilities

Responsible for assisting patients in person or on the phone to answer billing questions, resolve complaints, explain itemized charges and collect outstanding patient balances. You will spend 90% of your day speaking with patients.

• Interview/Screen patients to identify potential resources for payment.
• Obtain knowledge of state and local program eligibility requirements, which may include Medicaid, Wyoming Cancer programs, Wyoming Crime Victims Assistance, etc.
• Obtain or update complete insurance information.
• Review encounters for accuracy.
• Assist patients with payment arrangements based on department guidelines.
• Follow up with all newborn Moms to verify their baby is added to their commercial insurance plan or Medicaid as required.
• Process credit card payments.
• Utilizes AIDET guidelines and demonstrates excellent customer service.
• Review daily census and conducts financial discussions and provides information to all in-house patients.
• Return patient phone calls within 2 days.
• Documents all actions and interactions with patient in the encounter record.
• Responds to requests for information from payment vendors and collection agencies.
• Works assigned Cerner work queues.
• Assist patients with hospital financial assistance applications and explains required documentation.
• Receives, places, and transfers calls using appropriate telephone etiquette; handles telephone information requests with courtesy, accuracy and respect for confidentiality.
• Other duties as assigned.

Requirements

• High school diploma or General education degree (GED) required.
• 1 year experience providing excellent customer service.

Skills

• Ability to deal with patients with sensitivity and compassion.
• Skills in operation of typical office equipment such as P.C’s, printers, terminals, calculator, FAX, Copiers.
• Knowledge and experience in using Windows Excel and Word as well as small business applications, and Health Care systems Applications – primary focus on accounting and financial functions.
• Read, write and comprehend instructions, memos, and correspondence.

Physical Demands

• Regularly lift or move objects weighing 10 lbs., frequently lift and/or move up to 25 lbs.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and depth perception.
• Reaching, handling, feeling, talking, hearing, stooping, bending, crouching, and working with equipment.
• The employee is also subject to exposure to blood and body fluids, proximity to moving mechanical parts, electrical shock, exposure to burns and radiant energy, exposure to explosives, exposure to toxic chemicals and biological agents.