Patient & Family Representative Part-time/Weekends

About the role

Patient and Family Services Representatives create a family-centered environment that ensures a positive and inviting experience for families arriving at Nemours Children's Health, Delaware, to receive clinical care. This full-time role is often the first point of contact for the community, patients, and families, playing an integral part in forming their first impression of the organization.

Responsibilities

• Welcome families entering the main lobby of the hospital building by staffing the front desk (outpatient and atrium) and Welcome Center.
• Complete the inpatient visitor badging process to ensure patient and associate safety.
• Keep families comfortable in the Welcome Center, including during the bed assignment process.
• Provide and maintain information about services within and outside the hospital, such as mechanics, restaurants, and hotels.
• Demonstrate excellent customer service and service recovery skills.
• Act in a supportive capacity to the Family Resource Center, particularly during evening and weekend hours.
• Provide bedside admissions to families as assigned during normal business hours, including direct admissions, medical admits, transport, and other patients going directly to an inpatient care unit.
• Accurately and completely manage the inpatient admission process and orient patients and families to the hospital, patient care unit, and room as needed.
• Support scheduling and wayfinding in ambulatory areas.
• Promote an environment that values diversity, equity, and inclusion.

Requirements

• High School Diploma required.
• Minimum of 6 months of customer service experience required.

Schedule

Every other weekend.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and over 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth, ensuring culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.