Patient Experience Representative - Medical Imaging (Full-Time)

About the role

Primarily based at our West Des Moines Medical Imaging location, providing coverage as needed to our other Medical Imaging clinics in West Des Moines, Downtown and Ankeny. Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes. Strives to create The Iowa Clinic Experience with each interaction.

Arrive at work in the morning – no night shifts here! Leave in the evening – hooray for working standard clinic hours.

Qualifications

• High School diploma or equivalent required.
• No medical office experience necessary; we will train you.
• Highly motivated to work in a healthcare setting.

Bonus points if…

• You love exceeding people’s expectations.
• You enjoy having fun where you work.
• Finding meaningful connections is what you live for.

Benefits

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing.
• Employee incentives to share in the Clinic’s success.
• Generous PTO accruals and paid holidays.
• Health, dental and vision insurance.
• Quarterly volunteer opportunities through a variety of local nonprofits.
• Training and development programs.
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night, and more.
• Monthly departmental celebrations, jeans days and clinic-wide competitions.
• Employee rewards and recognition program.
• Health and wellness program with up to $350/year in incentives.
• Employee feedback surveys.
• All employee meetings, team huddles and transparent communication.