Patient Experience Representative - General Surgery (Full-Time)

About the role

Represent the clinic by providing advanced-level patient services regarding registration as a direct contact and resource to patients. Manage the flow of clinical scheduling, registration, patient materials, and communicate delays or changes. Serve as a resource to registration, scheduling, and clinical staff. Strive to create The Iowa Clinic Experience with each interaction.

This is a standard clinic-hours position with no night shifts.

Qualifications

• High School diploma or equivalent required
• Medical experience in a medical office setting preferred
• Highly motivated to work in a healthcare setting

Bonus points if you:

• Love exceeding people’s expectations
• Enjoy having fun where you work
• Value finding meaningful connections

Benefits

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays
• Health, dental, and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Social events with colleagues (e.g., TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night)
• Monthly departmental celebrations, jeans days, and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All-employee meetings, team huddles, and transparent communication