Patient Service Rep - Full Time - General Surgery

About the role

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Responsibilities

• Manage front-desk operations and workflows
• Serve as primary point of contact for patients and visitors
• Communicate patient financial responsibility, outstanding balances, payment options, and financial assistance resources
• Request and collect payment
• Explain available payment options and assistance resources
• Accurately document financial conversations and outcomes
• Interact with patients, healthcare professionals, and staff in a courteous and professional manner
• Schedule appointments and process documentation with accuracy and attention to detail
• Maintain confidentiality and follow privacy policies and procedures
• Follow and document established patient collection and financial-assistance referral workflows
• Attend and complete Clinic Core Front Desk Training post-hire
• Respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience

Requirements

Education

• High school diploma or equivalent

Skills, Knowledge & Abilities

• Strong verbal and written communication skills
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills; empathetic, patient-focused, able to handle inquiries and concerns with tact and diplomacy
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally
• Standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Preferred Qualifications

• One year of applicable medical office experience

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period