Patient Experience Liaison (Non - RN)

About the role

Come and join the RMC Family! We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care. Website: https://www.riversidemedicalclinic.com/

The Patient Experience Liaison (Non-RN) requires supporting the Call Center/Practice by providing excellent customer service to patients while assuming all Call Center job responsibilities. Patient Experience Liaisons must exhibit a professional appearance, the ability to maintain emotional stability, adapt to flexible work schedules, maintain confidentiality at all times, and work through referrals while maintaining productivity standards.

Universal Health Services, Inc. (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services, recognized as one of the World’s Most Admired Companies by Fortune and listed in Forbes ranking of America’s Largest Public Companies. UHS operates acute care hospitals, behavioral health facilities, outpatient facilities, ambulatory care access points, an insurance offering, a physician network and various related services across the U.S., Washington, D.C., Puerto Rico and the United Kingdom.

Responsibilities

• Answer all incoming calls promptly, using standard greeting that include the company name and their own name in a professional, helpful, and courteous manner.
• Maintain the defined performance metrics as outlined in the productivity standards.
• Schedule, cancel, and reschedule new and established patients according to the approved scheduling guidelines of each practitioner and the appointment scheduling policies and procedures.
• Verify and update patient information following patient registration criteria; make corrections into computer immediately.
• Ensure all patients have been registered properly and all patient information is updated and entered directly into the computer.
• Take messages for the office staff and