Patient Experience Liaison

Key Responsibilities

• Welcome and orient all patients/visitors within assigned area.
• Rounds and documents continuously on patients and visitors within assigned area to proactively identify, address, and resolve service level needs/concerns specific to each care setting.
• Communicate effectively with patients/visitors regarding status of next steps and help manage expectations.
• Respond to call lights to facilitate resolution of patient needs.
• Facilitates mobility techs as needed.
• Collaborates with the clinical care team to facilitate seamless communication, prompt service delivery, and enhance the overall patient experience.
• Facilitates timely resolution to communication, pain, potty, possessions, and position opportunities with the clinical care team, including mobility techs.
• Engages patients/visitors in conversation to ease anxiety, answer questions, and make them feel welcome.
• Facilitates prompt resolution of cleanliness and/or nutrition opportunities in all patient areas mobilizing the rapid response Food/EVS liaison.
• Works in coordination with security to maintain protocol for the safe collection, storage, and return of patient belongings and valuables.
• Serves as the ADA Coordinator: knowing where the appropriate auxiliary aids are stored and how to operate them. Ensures the maintenance, repair, replacement, and distribution of such aids. Works with the Human Resources & People Development Departments to ensure all Parrish Healthcare Care Partners are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients.
• Complies with National Patient Safety Goals.
• Knows fire, disaster, and safety procedures and regulations as pertains to the work area.

Requirements

• Formal Education: High school diploma or GED required.
• Work Experience: One year to two years in Customer Service Required.
• Licenses, Certifications, Registrations: BCLS through American Heart Association (to be obtained within first six months of hire), H.E.A.R.T training and competency required within 90 days of hire.

Full Time Benefits

• Eligible to participate in a number of PMC-sponsored benefits, including:
• Benefits Start on Day 1
• Health, Dental and Vision Insurance
• 403(b) Retirement Program
• Tuition Reimbursement/Educational Assistance
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits