Patient Liaison

About the Role

As a Patient Liaison at our St. Petersburg, Florida clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise.

Responsibilities

• Welcome patients and visitors, ensuring a warm and professional first impression
• Verify patient identity and required documentation
• Assist patients with completing registration and intake forms as needed
• Manage scheduling, cancellations, and rescheduling of appointments
• Educate patients on post-scan expectations
• Serve as a liaison between patients, providers, technologists, and clinical staff
• Ensure the front desk area is organized, stocked, and operates efficiently
• Address patient concerns or complaints with empathy and professionalism
• Encourage patient feedback and foster a positive clinical experience

Qualifications

• At least 1+ year in customer service, preferably in a healthcare or related field
• A self-starter who takes ownership of their training and development
• Punctual, dependable, and committed to excellence in medical and customer care
• Availability to work varied hours, including weekdays and weekends as needed
• Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care
• Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues
• Exceptional interpersonal and communication skills
• Attention to detail and a commitment to high standards of excellence
• Strong organizational skills and the ability to adapt to change
• Problem-solving and decision-making abilities
• Passion for patient care and creating memorable experiences
• Emotional intelligence to manage emotions effectively and foster teamwork
• Must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future)

Preferred Qualifications

• Previous experience in healthcare, hospitality, or MedSpa
• Proven experience as a Receptionist, Front Office Representative, or similar role

Schedule & Physical Requirements

• Clinics are open up to seven (7) days a week; role may require flexible schedule including weekdays, weeknights, and weekends
• On-site position; candidates must be available to cover shifts within a 45-minute notice when needed
• Position requires standing for extended periods
• Depending on shift, employees receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if shift exceeds 10 hours (supplementary to and in compliance with state-mandated meal and rest break requirements)

Pay & Benefits

• Hourly wage ranges from $20-$25, depending upon experience and geographic location
• Comprehensive benefits package including health, dental, vision, and Mental Health coverage
• Free whole-body scans to each team member
• Flexible vacation policy
• Commuter Benefits Plan to help cover transit and parking costs
• 401(k) retirement savings plan (company does not currently offer matching contributions)
• Team gets together each week to connect, share, and socialize