Patient Experience Liaison
About the role
The Patient Experience Liaison works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. This Patient Experience Liaison works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Liaison acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
Responsibilities
- Conducts effective, targeted rounding to optimize care plan and dispositioning based on patient care needs for reduction of length of stay hours and expeditious placement when admitted.
- Establishes a rapport with the patient and family to learn what is the most important to them in their hospital experience and their preferences.
- Communicates findings to the appropriate healthcare team members.
- Responds to complaints and concerns and communicates identified issues to appropriate staff.
- Within capabilities of their scope Works with individuals or departments to limit or resolve delays in service and communicates delays to patients and families.
- Uses findings from analysis of trends to advise individuals and departments to develop appropriate service action plans.
- Triages issues to management to ensure better service to our customers.
- Achieves department/organization outcomes: Interacts with patients/famil