Patient Experience Improvement and Transformation Specialist

Job Summary

The Patient Experience Improvement and Transformation Specialist supports patient experience initiatives and interventions to ensure consistency and exceptional care. They assist the Patient Experience Director in developing and implementing strategies to enhance patient experience and provide necessary tools and support.

Essential Functions

• Analyze experience of care surveys and other patient feedback data to identify key areas for improvement.
• Lead or support department level initiatives using structured process improvement and change management principles and tools.
• Provide hands-on coaching and mentoring to clinical staff to enhance empathy and communication skills.
• Round on patients and families to address concerns and improve service delivery.
• Aid in delivering training programs focused on quality, compassionate care.
• Support local patient experience champions and collaborate in patient experience meetings.
• Help clinical caregivers understand and apply patient experience feedback to improve care.
• Foster a culture of empathy and inclusivity among caregivers.
• Promote patient-centered care by engaging with patients and families for continuous feedback.

Required Additional Requirements

• Completion of a clinical degree program.
• 3+ years of clinical experience.
• Preferred completion of a nursing education program approved by a board of nursing.
• Registered Nurse (RN) certification from the South Dakota Board of Nursing.

Physical Requirements

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Description

Competitive wages and benefits are offered, including supportive work culture, medical, vision, and dental coverage, retirement plans, health savings account, flexible spending account, instant pay, paid time off accrual bank, opportunities for growth and advancement, tuition assistance/reimbursement, excellent pay differentials, flexible scheduling, and more.

Job Details

• Scheduled Weekly Hours: 40
• Starting Pay Rate Range: $69,888.00 - $87,360.00 (Determined by the knowledge, skills, and experience of the applicant.)
• Job Category: Patient Services
• Job Family: Community Outreach
• Shift: Requires the ability to work assigned schedules and hours as determined by the department
• Employee Type: Regular
• Division: Corporate Services