Patient Experience Specialist

Responsibilities

• Performance Improvement: Support departments in developing improvement plans, analyze and develop industry best practices, execute experience mapping activities, and develop and lead experience projects for assigned service areas in alignment with system objectives.
• Feedback Analysis and Reporting: Monitor and interpret data from patient experience surveys, complaints and grievances, and external sources, design and distribute reports and presentations to communicate trends and insights, and identify key drivers of experience and analyze industry best practices.
• Patient Engagement: Engage Patient & Family Advisory Councils (PFACs), elevate the voice of the patient across the organization to inform decision-making and education, participate in quality and patient experience committees, proactively engage patients, families and team members throughout their care experience, and escalate concerns to appropriate departments and leaders, facilitating information gathering, investigation, improvement and resolution.

Requirements

Education: Bachelors Degree Required - in healthcare administration, social work, nursing, communication or related field
Master’s Degree Preferred

Qualifications

Work Experience: Not specified