Patient Experience Specialist

About the role

This person will provide administrative and organizational assistance to support our inpatient settings. This is a full-time position: 4:00 AM - 12:00 PM.

Responsibilities

• Maintain the daily scheduling board and complete six-week employee schedules by required deadlines.
• Collect, document, and track clinician productivity and competencies.
• Compile operational data, including missed evaluations/treatments, non-billable time, therapy census, and evaluation status.
• Manage referral query databases and monitor TherapyConnect emails, ensuring timely follow-up.
• Provide backup support to rehab technicians and the office coordinator as needed.
• Professionally answer and route incoming phone calls; take accurate messages when necessary.
• Receive, process, and document physician orders; verify accuracy of all clinical paperwork.
• Prepare and maintain patient charts and produce memos, reports, and other documents.
• Track and order departmental supplies.
• Cook up coordination student observation rotations with the Recruiting Manager.
• Perform general clerical duties, including filing and photocopying, while maintaining strict patient confidentiality.
• Perform any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator.

Requirements

• High school diploma or general education degree (GED)
• At least 1 year of related experience or training is preferred
• Previous experience in a customer service or clerical role
• A high degree of professionalism in both written and verbal communication
• The ability to work both independently and in a team environment, without constant supervision
• The ability to effectively manage time and prioritize tasks
• The ability to demonstrate strong detail orientation with the ability to adapt to change
• The ability to demonstrate strong follow-up and follow-through skills
• The ability to maintain confidentiality
• Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel

Qualifications

• High school diploma or general education degree (GED)
• At least 1 year of related experience or training is preferred
• Previous experience in a customer service or clerical role
• A high degree of professionalism in both written and verbal communication
• The ability to work both independently and in a team environment, without constant supervision
• The ability to effectively manage time and prioritize tasks
• The ability to demonstrate strong detail orientation with the ability to adapt to change
• The ability to demonstrate strong follow-up and follow-through skills
• The ability to maintain confidentiality
• Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel

Skills

• Customer service
• Administrative support
• Organizational skills
• Time management
• Detail orientation
• Communication
• Computer skills (databases, Microsoft Office)

Benefits

• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents
• Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications
• Company sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH IRA savings plans + company match with auto enrollment after probationary period

Pay

Pay details are not specified in the job posting.

Schedule

The position is a full-time position: 4:00 AM - 12:00 PM.