Patient Experience Specialist

What will you be doing in this role?

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coinciding with the patient and/or referring physician to obtain referrals
• Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
• Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
• Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
• Collecting all monies that are due prior to each visit
• Could include co-payments, deductibles, co-insurance, and payments on statements
• Answering incoming telephone calls in a consistent and professional manner, with attention to detail
• Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable

Qualifications

• High school diploma or GED
• At least a year of related experience and/or training
• Past medical office experience is preferred but not required
• The ability to stand, walk, and sit throughout the entire assigned shift
• A high degree of professionalism in both written and verbal communication
• Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
• The ability to work both independently and in a team environment, without constant supervision
• The ability to maintain confidentiality
• The ability to adapt, learn, and multitask in a fast-paced setting

Benefits

• Monthly bonus potential
• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents
• Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications
• Company-sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary period

About ProgressiveHealth

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more!

We are dedicated to delivering superior care and improving both patient and client outcomes. With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts.

An Equal Opportunity Employer