Patient Experience Specialist

Skills

• Energetic and customer service-driven
• High school diploma or GED
• At least one year of related experience and/or training
• Past medical office experience preferred but not required
• Standing, walking, and sitting throughout the entire shift
• Professionalism in both written and verbal communication
• Strong computer skills, including proficiency with databases and Microsoft Office applications
• Ability to work independently and in a team environment
• Maintain confidentiality
• Adapt, learn, and multitask in a fast-paced setting

Responsibilities

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coinciding with the patient and/or referring physician to obtain referrals
• Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
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• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
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• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
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• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
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• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
• Documenting referrals as directed in appropriate logs
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