Patient Experience Specialist

Essential Responsibilities

• Collaborates with and consults leaders and staff across OU Health to assess needs, identify barriers, and implement strategies that improve patient experience outcomes.
• Supports oversight of patient experience initiatives by tracking progress, monitoring outcomes, and identifying risks and opportunities for improvement.
• Analyzes and synthesizes patient experience data to develop recommendations, communicate trends, and support leadership decision-making.
• Builds and maintains cross-functional relationships to advance patient experience goals and support integrated care delivery.
• Contributes to the sustainability of patient experience programs through documentation, standardization, and continuous improvement efforts.

General Responsibilities

• Performs other duties as assigned.

Minimum Requirements

• Education: Bachelor’s degree required.
• Experience: At least 1 year of experience in patient experience, quality improvement, healthcare operations, or other related healthcare function required.
• Licensure/Certifications/Registrations: Certified Patient Experience Professional (CPXP) issued by The Beryl Institute required within 1 year of hire.