Patient Growth & Experience Specialist

Key Responsibilities

• Welcome patients with professionalism, energy, and genuine care.
• Create an exceptional front office experience that reflects our clinic values.
• Build relationships with new and existing patients.
• Educate patients on the benefits of chiropractic wellness care.
• Support patient conversions through confident and authentic sales conversations.
• Follow up with prospective and current patients to encourage engagement and retention.
• Manage patient communication through phone, email, text, and in-office interactions.
• Identify opportunities to improve patient satisfaction and clinic growth.
• Support scheduling, customer service, and daily clinic operations.
• Work closely with chiropractors to enhance the overall patient experience.
• Maintain a positive, upbeat environment where patients and team members feel valued.

The Ideal Candidate

• Loves working with people and building relationships.
• Has experience in sales, customer service, account management, hospitality, healthcare, or a similar relationship-driven role.
• Is confident starting conversations and creating trust.
• Understands that great customer experiences create loyal customers.
• A quick learner who can adapt, absorb new information, and confidently communicate our services.
• Has strong communication skills and emotional intelligence.
• Is organized, dependable, and proactive.
• Bridges positive energy and professionalism to every interaction.
• Enjoys being part of a growing team and contributing to success.

Preferred Experience

• Sales or customer relationship management.
• Client retention and follow-up.
• Healthcare, wellness, fitness, hospitality, or service-based industries.
• CRM systems and customer communication tools.
• Experience working with performance goals.

Schedule & Benefits

• Flexible part-time hours.
• Approximately 15–25 hours per week to start.
• Professional, positive team environment.
• Opportunity to grow with a thriving wellness clinic.
• Competitive compensation based on experience.