Patient Experience Concierge, Patient Experience, NEW TOWER, PT, 1P-11:30P, Saturday and Sunday Only
Baptist Health Boca Raton Regional Hospital · Boca Raton, FL · 1 wk ago
OTHR$16–$17.84/hrPart-time
Responsibilities
- Connects patients/family with accurate information.
- Maintain relationships with supporting departments.
- Demonstrate excellence customer service skills & positive interpersonal skills.
- Acknowledges, greets and assists visitors.
- Represents the hospital positively, interacts in a courteous and helpful manner.
- Serves as liaison between patient, family and clinical staff.
- Seeks a satisfactory and expedited solution to a complaint, problem, or special need.
- Captures patient and guest services for reception area.
Requirements
- Bilingual (English & Spanish) preferred.
- Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
- Previous experience in customer services required.
- Flexibility in work schedule.
- Strong verbal communication skills and strong follow-through skills.
Qualifications
- High School, Cert, GED, Trn, Exper.
Skills
- Customer Service Skills
- Positive Interpersonal Skills
- Communication Skills
- Verbal Communication Skills
- Follow-Through Skills
Benefits
- Tuition reimbursement to support continued learning and advancement.
- Comprehensive health and wellness resources that go beyond traditional benefits.
- Wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
- Career growth and development opportunities, with clear pathways and ongoing support.
Pay
Estimated pay range for this position is $16.00 - $17.84 / hour depending on experience as applicable.