Patient Experience Concierge, Patient Experience, FT, 11:30A-8P

About the Organization

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For. In the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Our culture is rooted in purpose, and every team member plays a part in making a positive impact.

About the Role

The Patient Experience Concierge is the Hospital's Director of First Impression, responsible for the patient and family member's initial needs. This role connects patients and families with accurate information, maintains relationships with supporting departments, and demonstrates excellent customer service and positive interpersonal skills when dealing with patients of all ages, families, community members, and employees.

Responsibilities

• Acknowledges, greets, and assists visitors.
• Represents the hospital positively, interacting in a courteous and helpful manner with patients, families, guests, and hospital staff to convey a positive first impression.
• Uses strong communication skills to serve as a liaison between patient, family, and clinical staff.
• Seeks satisfactory and expedited solutions to complaints, problems, or special needs.
• Coordinates patient and guest services for the reception area.

Requirements

• High School diploma, GED, or equivalent certification/experience.
• Bilingual (English & Spanish) preferred.
• Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
• Previous experience in customer service required.
• Flexibility in work schedule.
• Strong verbal communication skills and strong follow-through skills.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us.

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

Pay

Estimated pay range for this position is $16.00 - $17.84 per hour, depending on experience.