Patient Experience Concierge
HCA Healthcare · Oviedo, FL · Yesterday
On-siteHealthcarePart-time
Patient Experience Concierge
Submit your application for the Patient Experience Concierge role at HCA Healthcare. This position is part-time, dayshift with rotating weekends.
What you will do in this role:
- Oversee the daily activities of the front desk and lobby areas including tidiness of the area
- Greet patients upon arrival, and navigate patient flow
- Aid with check in process; monitor patient registration tracker
- Perform lobby rounding to ensure patients are kept aware of their wait time expectations
- Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
- Encourage and assist with patient enrollment in the Patient Portal
- Empowerment to make decisions on their own to help a customer; escalate appropriately
- Understand that our reputation is only as good as our customer's last experience; ensure it is the best
- Consistently provide patient flow updates to PTAC leadership
- Aid in resolving real-time patient concerns
Qualifications you will need:
- High school diploma or GED preferred
- Hospitality degree preferred
- Minimum 3 years’ patient access, hotel, restaurant, retail, or customer service experience required
- Previous Patient Access experience preferred