Patient Experience Concierge

Patient Experience Concierge

Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:

Job Summary and Qualifications

• Oversee the daily activities of the front desk and lobby areas including tidiness of the area
• Greet patients upon arrival, and navigate patient flow
• Aid with check in process; monitor patient registration tracker
• Perform lobby rounding to ensure patients are kept aware of their wait time expectations
• Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
• Encourage and assist with patient enrollment in the Patient Portal
• Empowerment to make decisions on their own to help a customer; escalate appropriately
• Understands that our reputation is only as good as our customer’s last experience; ensure it is the best
• Consistently provide patient flow updates to PTAC leadership
• Aid in resolving real-time patient concerns

Qualifications

• High school diploma or GED preferred
• Hospitality degree preferred
• Minimum 3 years’ patient access, hotel, restaurant, retail, or customer service experience required
• Previous Patient Access experience preferred