Patient Experience Concierge

Patient Experience Concierge

Submit your application for the Patient Experience Concierge role at HCA Healthcare. This position requires a high school diploma or GED, minimum 3 years of patient access, hotel, restaurant, retail, or customer service experience, and previous Patient Access experience preferred.

What you will do in this role:

• Oversee the daily activities of the front desk and lobby areas including tidiness of the area
• Greet patients upon arrival, and navigate patient flow
• Aid with check in process; monitor patient registration tracker
• Perform lobby rounding to ensure patients are kept aware of their wait time expectations
• Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
• Encourage and assist with patient enrollment in the Patient Portal
• Empowerment to make decisions on their own to help a customer; escalate appropriately
• Understand that our reputation is only as good as our customer’s last experience; ensure it is the best
• Consistently provide patient flow updates to PTAC leadership
• Aid in resolving real-time patient concerns

Qualifications you will need:

• High school diploma or GED preferred
• Hospitality degree preferred
• Minimum 3 years’ patient access, hotel, restaurant, retail, or customer service experience required
• Previous Patient Access experience preferred

Benefits

HCA Florida North Florida Hospital offers a comprehensive benefits package including medical, prescription drug, dental, vision, behavioral health, and telemedicine services. Wellbeing support includes free counseling and referral services, time away from work programs, and savings and retirement resources like a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).

Parallon

Parallon provides full-service revenue cycle management for HCA Healthcare, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. They serve close to 1,000 hospitals and 3,000 physician practices, impacting patients, providers, and their communities.

About HCA Healthcare

HCA Healthcare is recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute. They have spent an estimated $3.7 billion on charitable care, uninsured discounts, and other uncompensated expenses. HCA Healthcare is committed to delivering respectful, compassionate care and values the unique and intrinsic worth of each individual on their healthcare team.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.