Patient Experience Concierge
LifeBridge Health · Westminster, MD · 2 wk ago
Healthcare$18.19–$27.29/hrPart-time
Key Responsibilities
- Patient Advocacy & Rounds: Round daily to ensure families understand care decisions. Help patients formulate questions for clinicians, respond to non-clinical call bells, and act as a resource for hospital services.
- Service Recovery: Resolve service-oriented concerns in real-time and prevent ongoing issues using the AHEART model.
- Unit Support & Comfort: Welcome and orient families to the unit. Maintain a healing environment by assisting with food ordering, cleanliness, and providing comfort items.
- Discharge Coordination: Conduct discharge rounds to ensure patients confidently understand their transition plans and next steps.
Job Requirements
- Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field
- 1-2 years experience in conflict resolution/high level customer service
- Ability to be on your feet and connecting with patients
Benefits
Not specified
Pay
$18.19-$27.29 Experience based
Schedule
Part-Time | 2:00 PM – 10:00 PM | Wednesday, Saturday, & Sunday