Patient Experience Concierge

The Woman's Hospital of Texas offers a total rewards package that supports the health, life, career, and retirement of our colleagues.

About the role

As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will greet and navigate patients and their guests in the registration lobby, assist with check-in, and expedite patient flow.

Responsibilities

• Welcome patients and family members in a professional manner
• Contact nursing staff for emergency medical needs and answer patient and visitor questions
• Model AIDET guidelines in all interactions with patients and ensure staff adhere to patient experience expectations
• Promote and demonstrate excellent customer service
• Oversee daily activities of the front desk and lobby areas, including tidiness
• Greet patients upon arrival and navigate patient flow
• Assist with check-in process and monitor patient registration tracker
• Perform lobby rounding to keep patients informed of wait time expectations
• Ensure lobby and waiting room areas are clean, safe, and comfortable
• Encourage and assist with patient enrollment in the Patient Portal
• Make independent decisions to assist customers; escalate appropriately
• Provide consistent patient flow updates to PTAC leadership
• Assist in resolving real-time patient concerns

Requirements

• High school diploma or GED (preferred)
• Hospitality degree (preferred)
• Minimum 3 years of patient access, hotel, restaurant, retail, or customer service experience (required)
• Previous Patient Access experience (preferred)

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
• Flexible spending accounts
• Preferred banking partnerships and retirement readiness tools
• Education support through tuition assistance, student loan assistance, and certification support
• Dependent scholarships and partnership with Galen College of Nursing
• Fertility and family-building benefits, adoption assistance
• Life insurance and supplemental health protection plans
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.