Patient Experience Coach

Responsibilities

• Coaches direct care providers to build a foundation of service excellence and set high expectations.
• Identifies improvement opportunities and implements changes.
• Deliberately practices evidence-based best practices and sustains results.
• Collaborates with hospital leaders to develop, implement, and improve the Patient Experience for patients.
• Measures and analyzes the results of the coaching provided and provides feedback and reports progress to Facility Executives, Network Patient Experience Leaders, and HR Talent Development Leaders.
• Teaches best practice Patient Experience concepts to leaders and staff through various methods including classroom, workshops, and project-based coaching.
• Uses evidence-based information to provide new knowledge and shape practice when applicable.
• Provides individual coaching to persons identified by formal and opinion leaders.

Requirements

• Bachelor's or 4 years' work-related experience in healthcare or a related field.
• Masters or advanced degree or equivalent in a healthcare field or related discipline.
• 2 years of coaching, delivering presentations, and interacting with management groups.
• 5 years of coaching, delivering presentations, and interacting with management groups.
• Current, valid State of Arizona or Compact State Registered Nurse license upon hire.
• Related healthcare certification and/or license upon hire.
• DDI Coaching for Peak Performance certification upon hire.

Qualifications

Must reside in Arizona.

Skills

Strong communication and interpersonal skills.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Competitive salary commensurate with experience.

Schedule

Monday-Friday, 8am-5pm.