Patient Experience Educator

About the role

Joining UChicago Medicine AdventHealth means being part of a community dedicated to extending the healing ministry of Christ. The position is available at all four hospitals in Bolingbrook, Glendale Heights, Hinsdale, and La Grange.

Responsibilities

• Develops and presents patient experience education for internal and external staff members.
• Leads patient experience training sessions for staff.
• Organizes and manages the inventory of educational materials, patient experience supplies, training presentations, manuals, and logs.
• Customizes presentations and training modules based on specific patient experience educational needs.
• Oversees the training and education schedule departments as requested.
• Creates and maintains an internal database to track post-education presentations and evaluations.
• Integrates evidence-based practices through tracking system best practices.
• Conducts skills labs, remediation requests, and quarterly competency sign-offs for patient experience.
• Generates and completes statistical data reports on a monthly and ad hoc basis, including physician HCAHPS statistics and monthly detail reports.
• Other duties as assigned.

Requirements

• Excellent communication, interpersonal skills, and ability to facilitate, consult, research, and educate.
• Strong organizational skills, professional presentation skills, self-directed, able to manage multiple priorities/projects.
• Accepts responsibilities and functions in a collaborative Patient Experience team model.
• Personal qualities such as kindness, compassion, understanding, integrity, respect, sense of humor, discretion, and confidentiality.
• Interpersonal relationship and internal consulting skills.
• Effectively utilizes principles of adult learning, teaching, learning theories, teaching strategies, and expert critical thinking knowledge base for education planning.
• Computer proficient, particularly in Microsoft Word, Excel, PowerPoint, Outlook, and basic computer skills.
• Able to work with and manage a diverse group of individuals.
• Utilize leadership skills and the ability to coach, mentor, and motivate.
• Problem-solving and listening skills.
• Effective in building relationships and gaining credibility.
• Able to present, educate, and counsel effectively.
• Able to monitor staff productivity and provide coaching feedback to increase quality and productivity standards.
• Able to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals.
• Knowledge of commonly used concepts, practices, and procedures in the health care industry.
• Able to use sound judgment in emergency scenarios.
• Able to delegate clinical tasks/assign clinical activities to implement plans of care.
• A high level of multitasking, organization, and proactive customer service skills.
• Must possess sound judgment, critical thinking skills, ability to manage multiple details, tasks, and decision-making abilities under busy and stressful working conditions.
• Must be able to read, write and speak conversational English.

Qualifications

• Bachelor's degree in Business, Healthcare, or Education, or related field.
• Master's degree in Business, Healthcare, or Education, or related field (preferred).
• 2+ years of experience in a similar role, preferably in a healthcare setting.
• Registered Nurse (RN) certification (preferred).

Skills

• Excellent communication, interpersonal skills, and ability to facilitate, consult, research, and educate.
• Strong organizational skills, professional presentation skills, self-directed, able to manage multiple priorities/projects.
• Accepts responsibilities and functions in a collaborative Patient Experience team model.
• Personal qualities such as kindness, compassion, understanding, integrity, respect, sense of humor, discretion, and confidentiality.
• Interpersonal relationship and internal consulting skills.
• Effectively utilizes principles of adult learning, teaching, learning theories, teaching strategies, and expert critical thinking knowledge base for education planning.
• Computer proficient, particularly in Microsoft Word, Excel, PowerPoint, Outlook, and basic computer skills.
• Able to work with and manage a diverse group of individuals.
• Utilize leadership skills and the ability to coach, mentor, and motivate.
• Problem-solving and listening skills.
• Effective in building relationships and gaining credibility.
• Able to present, educate, and counsel effectively.
• Able to monitor staff productivity and provide coaching feedback to increase quality and productivity standards.
• Able to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals.
• Knowledge of commonly used concepts, practices, and procedures in the health care industry.
• Able to use sound judgment in emergency scenarios.
• Able to delegate clinical tasks/assign clinical activities to implement plans of care.
• A high level of multitasking, organization, and proactive customer service skills.
• Must possess sound judgment, critical thinking skills, ability to manage multiple details, tasks, and decision-making abilities under busy and stressful working conditions.
• Must be able to read, write and speak conversational English.

Benefits

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, Day shift

Pay

$48,495.33 - $90,192.84

Physical Requirements

View physical requirements

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.