Patient Experience Advisor

About the role

A Patient Experience Advisor serves as a trusted strategic partner to clients, driving improvements in patient experience through a deep understanding of the healthcare landscape and leveraging data analytics, industry best practices, and Press Ganey’s proprietary frameworks.

Responsibilities

• Lead the day-to-day execution of client improvement strategies, coordinating with various Press Ganey support teams.
• Develop and align Press Ganey’s solutions with client stakeholder challenges and priorities.
• Deliver both on-demand and proactive improvement support, using analytics and thought leadership to demonstrate Press Ganey’s value.
• Collaborate cross-functionally with internal teams to create and adapt resources like toolkits, blogs, case studies, and scalable insights.
• Work with Application Support Specialists to ensure timely and strategic follow-through aligned with client PX strategies.
• Coordinate and present regular client performance reviews in partnership with the Managing Director.
• Partner with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations.
• Collaborate with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
• Support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition.

Qualifications

• Minimum 5 years of experience in healthcare, focusing on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS).
• Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
• Strong analytical ability, including a grasp of improvement methodologies, data analytics, and industry best practices.
• Passionate about patient experience, proactive in problem-solving, and committed to follow-through.
• Comfortable in a fast-paced environment with the ability to manage multiple priorities.
• Willingness to travel up to 25% for client engagements.

Education

Bachelor’s degree required.

Work Model

To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday–Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.