Patient Experience Analyst

Summary

The Patient Experience Analyst (PEA) is responsible for the day-to-day receiving, cataloging, and assigning follow-up items discovered from patient feedback concerning healthcare services provided through the patient safety advocacy phone line, emails, and other modes of communication available to patients and families. Assists in managing patient feedback systems, organizing surveys, and compiling data for analysis. Collaborates with team members to implement patient experience improvement initiatives. The PEA supports the broader Patient Safety and Patient Experience initiatives at Baptist Health by seeking to improve processes that impact safety and experience as assigned by the System Director of Patient Safety.

Education

• Bachelor's degree from an accredited college or university required.

Knowledge/Skills

• Must demonstrate critical thinking skills and ability to analyze customer feedback information.
• Above Average competency in computer programs such as Microsoft, Google Docs, etc.
• Above Average Verbal (Heavy Public Contact); Exceptional Verbal (e.g., Public Speaking).

Experience

• Strong organizational and communication skills.
• Experience in customer service or healthcare administration is a plus.

Other Information

This job will be authorized 0.00 hours bi-weekly.