Patient Enrollment Specialist- Bilingual Required

Key Responsibilities

• Conduct outbound and inbound patient calls to obtain program enrollment consents
• Clearly explain program benefits, address patient questions, and overcome objections
• Accurately document enrollment activities and consent records in the system of record
• Maintain compliance with all documentation, scripting, and consent requirements
• Meet or exceed individual enrollment productivity and quality standards
• Model effective call techniques, scripting adherence, and patient experience best practices

Required Qualifications and Skills

• Experience in patient enrollment, consenting, or similar patient-facing roles for at least 2 years
• Demonstrated success meeting enrollment productivity and quality benchmarks
• Strong communication, coaching, and mentoring skills
• Ability to balance hands-on execution with training responsibilities
• Comfort providing constructive peer feedback
• Prior experience supporting training or onboarding in a call-center or enrollment environment
• Familiarity with healthcare compliance, documentation, and consent standards
• Experience assisting with scheduling or capacity planning
• Bilingual required

Work Location, Shift & Schedule

• This position is remote
• Shifox/Alopex employees work Monday-Friday 8:00 am-5:00 pm or according to the business hours of client practices
• Hybrid role requiring active participation in daily enrollment activity
• If working part-time, a mutually agreeable schedule will be determined based on the client’s practice needs

Compensation

Rate $20.00-$21.00 per hour