Enrollment Specialist - bilingual English/Spanish required

About the role

STRIDE Community Health Center is a Federally Qualified Health Center located in the Denver Metro area. We provide comprehensive services including primary care, dental, pharmacy, behavioral health, health education, and outreach.

Responsibilities

• Researches and verifies patient eligibility for different programs and insurance coverage
• Registers and interviews patients to obtain accurate and complete demographic and financial information
• Informs patients about the availability of governmental funded and discount programs
• Completes enrollment applications through electronic and manual systems
• Provides case management services for individuals and families on public insurance
• Completes redeterminations and SEP reporting
• Identifies and corrects enrollment discrepancies
• Maintains knowledge and expertise in program eligibility, enrollment, and program specifications of Medicaid, Child Health Plan +, Medicare Savings, Title X, RWG, SDP, STRIDE Discount and Connect for Health Colorado
• Understand, interpret and communicate federal, state and eligibility criteria, policies and procedures
• Works collaboratively with the Patient Accounts team to ensure timely account adjustments
• Records and communicates the outcome of the screening to the patient
• Reviews and completes monthly pending and self-pay reports to close out any outstanding tickets in patient accounts
• Provides excellent customer service to patients and employees
• Contribute to the daily workflow with regular and punctual attendance

Requirements

• High school diploma or GED
• Bilingual in English/Spanish
• Must have or obtain BLS/CPR within 60 days of hire
• Experience working in an office setting or clinical setting preferred
• Knowledge of the health and human services infrastructure, health insurance programs and public coverage options preferred
• Ability to interact positively and build rapport with patients, coworkers and external agency contacts
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency
• Ability to work from procedure manuals
• Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDEs diverse patient population
• Customer service skills, including the ability to diffuse upset patients
• Basic math skills required; a basic understanding of accounting helpful
• Skill in using a variety of computer software including but not limited to the internet and MS Office Products
• Must be able to read and interpret documents
• Must possess the ability to write routine reports and correspondence
• Must possess the ability to interact respectfully with diverse cultural and socio-economic populations

Qualifications

• Education: High school diploma or GED
• Experience: Bilingual in English/Spanish
• Other: Must have or obtain BLS/CPR within 60 days of hire

Skills

• Interacts positively and builds rapport with patients, coworkers and external agency contacts
• Organizes work in a manner that ensures accuracy and efficiency
• Works from procedure manuals
• Demonstrates capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDEs diverse patient population
• Communicates information to others
• Analyzes information from others to assist in decision making

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Tuition reimbursement and/or Continuing Medical Education (CME)
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

Pay

$20.00 - 22.00/hour