Bilingual Enrollment Specialist (Spanish Bilingual)

The Role

Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
Create exceptional patient enrollment experiences and share insights with your peers
Evangelize program benefits and the impact it will have on member health
Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
Maximize team growth by delivering observations and identifying trends to help the team as it grows

What We Expect From You

• Language Requirement: This role requires fluency in both English and Spanish. The ideal candidate will be able to communicate clearly and professionally with Spanish-speaking members, both verbally and in writing, to ensure equitable and accessible support throughout the enrollment process
• Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
• You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
• You love being on the phone and chatting with folks and want to flex your extroverted personality
• You love providing assistance and showing people the benefit of a product or service
• You are tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously
• You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
• You are goal-oriented with a go-getter attitude and are able to work with limited supervision
• You like to educate and simplify concepts for folks who struggle with complicated things

What You’ll Get In Return

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities