Bilingual Member Enrollment Specialist - Spanish

About the role

The Member Enrollment Specialist is the first voice a member hears from Reema Health. This telephonic role is responsible for the critical first phase of the member journey: reaching out to eligible members, introducing them to Reema's care model, building initial trust, and completing a warm handoff to a Community Guide for ongoing support.

Responsibilities

• Conduct high-volume telephonic outreach to eligible members across the United States to introduce them to Reema Health's care model and services.
• Build rapport quickly and authentically over the phone, meeting members with empathy and a non-judgmental approach.
• Educate members on the value of Reema Health services and answer questions to drive enrollment and engagement.
• Collect verbal and written consent from eligible members and complete enrollment documentation accurately.
• Maintain consistent daily outreach activity, meeting or exceeding call volume, connection, and enrollment targets.
• Adapt outreach strategies and messaging based on member demographics, communication preferences, and engagement barriers.
• Execute a warm, thorough handoff to an assigned Community Guide once a member is engaged and enrolled.
• Communicate pertinent member information, expressed needs, and any urgent concerns to the care team as part of the handoff.
• Collaborate with Community Guides and clinical staff to ensure newly enrolled members experience a seamless transition into ongoing care.
• Utilize Reema's technology platform daily to document all member interactions, track outreach activities, and manage your outreach pipeline.
• Review pre-populated member demographic information and ensure records are accurate and up to date.
• Understand and comply with confidentiality requirements for protected health information and HIPAA.

Qualifications & Position Requirements

• 2 or more years of experience in business development, sales, customer engagement, or a related outreach-focused role
• Fully fluent in Spanish
• Demonstrated ability to build rapport and communicate persuasively and empathetically over the phone
• Strong goal orientation with a track record of meeting or exceeding outreach, enrollment, or sales targets
• Excellent verbal and written communication skills; ability to convey information clearly and adapt style to the audience
• Strong critical thinking, time management, and organizational skills with the ability to manage a high-volume pipeline
• Comfort working in an ambiguous, fast-paced startup environment with a positive, solution-oriented attitude
• Fluency in Google Workspace applications (Gmail, Google Docs, Sheets, Slides, Drive, and Meet) required for day-to-day communication, documentation, and collaboration
• Comfortable working in web-based platforms and apps across mobile and desktop browsers, with the ability to adapt quickly to new digital tools
• Demonstrated ability to independently troubleshoot technical issues, including connectivity, app functionality, and device performance, and escalate appropriately when needed
• Opportunity to work shifts that include later hours (e.g., 11am–7pm CT) to support member outreach to West Coast time zones
• 18 years of age or older
• Offers are contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state and local regulations regarding patient confidentiality HIPAA

Benefits

• Competitive Salary
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave