Patient Engagement Specialist - Part Time

About the role

Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement.

Responsibilities

• Schedule appointments for primary care, behavioral health, and psychiatry services.
• Process referral and intake requests according to referral source contracts and organizational procedures.
• Complete required referral documentation in NextGen.
• Obtain and evaluate necessary information to ensure timely and efficient processing of referrals and requests.
• Cook up referrals and inquiries with internal departments to facilitate patient access to care.
• Verify AHCCCS and private insurance eligibility through online systems and telephone verification.
• Complete all required demographic information during scheduling and registration processes.
• Answer inbound calls professionally and courteously.
• Respond to patient, customer, and referral source inquiries, requests, and complaints.
• Provide information regarding available services, appointment availability, and scheduling options.
• Route calls to appropriate departments and resources.
• Follow up on complex customer inquiries as needed.
• Identify and escalate priority issues to the Call Center Supervisor.
• Maintain a high level of customer service for patients, staff, and community partners.
• Document customer interactions, concerns, and actions taken accurately and timely within the electronic health record.
• Maintain confidentiality in accordance with HIPAA and organizational policies.
• Perform general clerical and administrative duties as assigned.
• Aid with oral and written Spanish/English interpretation and translation when bilingual skills are available.
• Meet organizational standards for attendance, punctuality, and reliability.
• Adhere to scheduled shifts, break periods, and time-off procedures.
• Support Valle del Sol's mission through collaboration, professionalism, and patient-centered service.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Customer service, call center, medical office, healthcare scheduling, or related experience.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and electronic record systems.
• Excellent organizational, problem-solving, and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Experience working in a healthcare, behavioral health, or community health setting.
• Knowledge of medical terminology.
• Experience with NextGen or similar electronic health record systems.
• Bilingual English/Spanish skills.

Qualifications

• Must be authorized to work for ANY employer in the U.S.

Skills

• Customer service
• Call center
• Medical office
• Healthcare scheduling
• Healthcare administration
• Spanish language proficiency

Benefits

• 401(k)
• 401(k) matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Life Insurance
• Paid Disability Insurance
• Paid time off
• Employee assistance program
• Employee discount
• Professional development assistance
• Referral program
• Participation in the NHSC Loan Repayment Program for qualifying positions!

Pay

The pay range for this role is: 18.50 - 22 USD per hour (3877)

Schedule & Travel

• Work schedules may vary based on program needs and may include evening or weekend hours.
• Some positions may require local travel between Valle del Sol sites or community locations.

Equipment

• Employees may operate standard office, clinical, and communication equipment including computers, phones, printers, electronic health record systems, laptops, and mobile devices.

Compliance Requirements

• Licensure, certification, credentialing, and/or privileging requirements applicable to the position.
• Required immunizations and occupational health clearances.
• Tuberculosis (TB) testing and Hepatitis B screening or declination, when applicable.
• AZ Level I Fingerprint Clearance Card when required by law or program.
• Valid driver’s license and acceptable driving record when operating a vehicle for company business.
• Completion and maintenance of required training, certifications, and continuing education.

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Additional Information

This job description has been reviewed to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities or a contract of employment. Management reserves the right to modify, add, or remove duties as necessary.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.