Patient Engagement Specialist I - BILINGUAL (Spanish)

About the role

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm.

A Day in the Life of a Sprinter Patient Engagement Specialist I:

• Review and follow up on inbound requests received from existing outreach campaigns
• Utilize deep prospecting techniques to outreach patients in a personalized and engaging way
• Utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day
• Talk to about 80 to 100 patients and book an average of 19+ appointments each day
• Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
• Help educate patients on the importance of receiving their ordered services as well as the benefits of receiving them in-home with Sprinter Health
• Build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
• Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
• Escalate questions and concerns to other teams for additional support
• Other duties and/or projects as assigned

Skills and Requirements

• Ability to work eastern time (EDT)
• At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Excellent written and verbal communication skills to present and explain information to customers
• Proven skill managing multiple channels of communication including phone, email, chat, etc.
• Experience with Zendesk (preferred)
• Experience with Five9 (preferred)

Qualifications

• Flexible and have humility as well as a sense of humor
• Strong and personable communicator
• Excel at last minute problem solving and out of the box thinking
• Highly organized and love to follow a process
• Experience working in an on-demand service or healthcare environment
• Thrives in a fast-paced, high-pressure environment

Pay

• $10,000 lifetime max for infertility/fertility treatment
• $22

Schedule

• This is a full-time, remote position