Patient Engagement Clinical Navigator
What You'll Do
The Patient Engagement Specialist supports patient experience, patient engagement, and service excellence initiatives throughout the organization. Under the direction of the Patient Engagement Manager, this role works collaboratively with patients, families, clinical teams, and leadership to improve communication, patient satisfaction, service recovery, and overall patient-centered care delivery. The Patient Engagement Specialist assists with purposeful rounding, patient follow-up, survey coordination, resource connection, and education initiatives while promoting a positive and supportive healthcare environment.
About Us
SQI Data Service Department focused on data analysis and performance
Working to provide quality assessments that will improve overall clinical experiences
A great place for professional growth for those interested in potential advancement
Requirements
- Current Registered Nurse (RN) or Licensed Practical Nurse (LPN) license required.
- Minimum of two (2) years of clinical healthcare experience preferred.
- Strong communication, interpersonal, and patient education skills.
- Ability to build relationships and communicate effectively with patients, families, providers, and interdisciplinary teams.
- Knowledge of healthcare workflows, discharge planning, and care coordination processes preferred.
- Experience working within electronic medical record systems preferred.
- Ability to maintain professionalism, compassion, and confidentiality in all patient interactions.
Freeman Perks and Programs
- Health, vision, dental insurance
- Retail discounts
- Milestone payments with longevity of employment
- Paid Time Off (PTO) or Flex time off (FTO)
- Extended Sick pay
- Learning Center designated only for Freeman Family members
- Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.