Patient Navigator

SUMMARY

The Patient Navigator will assist the departments with coordination of the daily operations of the front information desk for the Commack or Lake Grove location, and other various special project duties to ensure efficient work flow, patient care, and assist with patient transportation. This position does require occasional travel between Commack and Lake Grove.

Job Duties & Essential Functions

• Greets all scheduled patients upon arrival.
• Assesses telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Utilizing Staxi Chairs to assist with transporting patients from their vehicle to their appointment and back.
• Tracking all New Patient Inquires including patient demographics, appointment date, and provider that appointment was scheduled with.
• Following up with newly scheduled patients to assess patient experience.
• Performing all necessary receptionist duties including answering, screening, and routing of phone calls. Taking appropriate messages and ensuring the proper delivery of those messages.
• Being polite and courteous at all times.
• Facilitating patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicating with other staff and/or patients as necessary.
• Utilizing Electronic Medical Record (EMR) and/or other systems for appointment navigation.
• Tracking all visitors in the e-log for contact tracing as required by the CDC/DOH.
• Maintaining clean and organized reception area.
• Providing additional coverage for evening hours and weekends, as needed. Coordinating with building security and management to ensure patient safety including, offering patient’s wheelchairs if needed, assessing patient drop off area to ensure it is clear and accessible at all times.
• Ensuring all ADA equipment is functional and hand sanitizing station is working and filled.
• Able to multitask in an effective and professional manner.
• Continuously retrieving and ensuring the proper delivery of all incoming mail and packages to each specialty practice.
• Performing all other duties as assigned by management.

Required Education & Qualifications

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Receptionist.
• 1 year of clerical or customer service experience.
• Experience using an EMR and a practice management system.
• Bilingual in Spanish.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is active and requires the employee to constantly move about in the office to assist patients, staff and medical providers. Any additional physical demands will be outlined and provided by management.

Summary of Employment Information

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations. Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board. CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training. CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.