Clinical Patient Navigator

Responsibilities

• Serve as the primary point of contact for patients with higher acuity level complaints, addressing their questions and concerns regarding their healthcare journey.
• Ensure that critical calls are handled efficiently and effectively.
• Gather essential information, such as the patients’ symptoms, in order to follow written standing orders developed by the practitioners.
• Collaborates with interdisciplinary teams, including practitioners, residents, medical students, nurses, medical assistants, and other members of the healthcare team, to assist patients with needs.
• Cook up appointments, referrals, and follow-up care to ensure continuity of care at all levels of care throughout UNLV Health.
• Maintain patient progress and outcomes, proactively identifying and addressing barriers to care.
• Support patients in navigating insurance and financial assistance options, including eligibility for programs and benefits.
• Aid patients in overcoming barriers to care, e.g., transportation, childcare, financial counseling, and supportive care services, including dietitians, therapists, and social workers.
• Connect patients with resources, whether it is scheduling appointments, arranging for tests, or referring to specialists, streamlining the care process while staying within written parameters.
• Identify language barriers, schedule a medical interpreter to attend the next appointment, provide educational materials in the patient's preferred language.
• Provide educational resources related to health conditions and follow up with available support services.
• Follow up with patients to check on their progress, reinforce plans, and ensure that patients are adhering to their treatment protocols.
• Facilitate communication between patients and healthcare practitioners to ensure clear understanding and adherence to treatment.
• Aid patients in developing a list of questions, provide resources/resource recommendations and sit in on appointments as needed within UNLV Health.
• Support patient understanding of condition and treatment.
• Support decision making and access to a second opinion if requested.
• Mindful rounding within the clinic throughout the day.
• Collect and maintain accurate patient data and documentation in compliance with clinic policies and regulations.
• Participate in quality improvement initiatives to enhance patient experience and clinic operations.
• Work with community-based agencies to identify service gaps, promote community education, and increase prevention awareness and early-detection screening programs.
• Monitor and report on outcomes measures (key performance indicators).
• Completes any duties and special assignments as requested.

Qualifications

• Minimum of 3 years of experience in healthcare field
• High School Diploma and/or GED equivalency required
• Medical Assistant Certification required; i.e., CMA, CCMA, NCMA, RMA
• Basic Life Support (BLS) required
• George Washington University: CMS-compliant patient navigator training focused on national consensus-based competencies for patient navigators must be obtained within 3 months of hire
• Bilingual Spanish Speaking preferred