Patient Coordinator I-Pediatrics

About the role

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Responsibilities include greeting patients, updating insurance/demographics, verifying insurance, communicating with staff, processing paperwork, ensuring patient records are available, collecting co-pays, scheduling follow-up appointments, and performing simple charge entry tasks.

Responsibilities

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Ensure that patients have appropriate insurance for the physician they are seeing.
• Communicate with appropriate staff regarding patients' arrival and ensure that their medical record is available for the physician.
• Review status of the waiting room on a routine basis and ensure patients are kept informed of wait times.
• Ensure patients have paid their co-pay or collect it under the direction of the billing staff, providing a receipt following established cash-control processes.
• May schedule patients for follow-up appointments as needed.
• Provide patients with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers' deposit.
• Note: duties are mutually exclusive and may not be performed by the same employee.
• Performs in a call center capacity (Faculty Practice Associates)
• Answer phones for the practice and schedule appointments.
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May initiate reminder phone calls for next-day appointments.

Qualifications

• High School graduate/GED.
• One year physician practice experience.
• Minimum of one week training on-site which will be provided by the practice.
• Prior experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred.