Patient Coordinator I-Pediatric

Responsibilities

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Ensure that patients have appropriate insurance for the physician they are seeing.
• Verify insurance prior to patients' arrival or at minimum at time of arrival before visit.
• Communicate with appropriate staff regarding patients' arrival and ensure that their medical record is available for the physician.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensure that patients have paid their co-pay or collect it under direction of the billing staff, providing the patient with a receipt following established cash-control processes.
• May schedule patients for follow-up appointments as needed.
• Provide patients with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers' deposit.

Qualifications

• High School graduate/GED.
• One year physician practice experience.
• Minimum of one week training on-site provided by the practice.
• Prior experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred.

About the Role

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. They confirm and update patient demographics and verify insurance as necessary to ensure patients have appropriate insurance for the physician they are seeing. Duties include greeting patients, updating insurance/demographics, verifying insurance, communicating with staff, processing paperwork, collecting co-pays, scheduling appointments, and performing simple charge entry tasks.

Employer Description

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.

Compensation

The salary range for the role is $17.2905 - $33.5863 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.