Patient Coordinator at Colorado Orthodontics

Description

The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.

Essential Responsibilities

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
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      • Coordinate pre-appointment and follow-up visits as directed by the clinical team.
      • Contact patients to confirm appointments and provide preparation and follow-up instructions.
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            • Clearly communicate preparation instructions, financial expectations, and appointment timelines.
            • Address patient questions and concerns in a professional and compassionate manner.
          • Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
          • Monitor and reorder supplies as needed to support daily operations.
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            • Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
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              • Assist patients at check-in and check-out when necessary.
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                • Support administrative projects and provide coverage during absences or high-volume periods.
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                  • Participate in regular staff meetings and training sessions.
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                    • Perform other duties and responsibilities assigned by management.