Patient Services Coordinator

Key Responsibilities

• Accurately record patient demographics and insurance information.
• Efficiently schedule patient appointments.
• Cross-train in various administrative support functions.
• Deliver remarkable patient experiences in every interaction.
• Foster a safe patient environment driven by the principles of "First Do No Harm."

Qualifications

• High school diploma or GED required.
• One year of clerical experience in a medical office setting.
• Proficiency in medical office software, including EPIC systems.
• Excellent verbal communication and organizational skills.
• Ability to work with changing priorities and maintain confidentiality.
• Basic medical terminology knowledge.

Why Novant Health?

• Comprehensive benefits package, including health, dental, vision, and life insurance.
• 401(k) with matching contributions.
• Tuition reimbursement and opportunities for career advancement.
• Employee assistance programs and discounts.
• Flexible schedules and paid time off.

Be Part of a Remarkable Team

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.
• Requires excellent verbal communication skills.
• Must be able to work with changing priorities.
• Requires excellent organizational, problem solving and critical thinking skills.
• Must be able to interact with individuals of all cultures and levels of authority.
• Requires the ability to maintain confidentiality.
• Must be able to function as part of a team.
• Must possess initiative.
• Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
• High level of working knowledge of EPIC systems.
• Detailed knowledge of multiple payors billing requirements.
• Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

• At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other.
• We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.