Patient Concierge (Administration)

About the Role

Concierge Dental Group is seeking a dedicated and personable Patient Concierge to be the first point of contact for our patients, ensuring a seamless and welcoming experience from their initial interaction. Our practice is committed to redefining the dental experience through cutting-edge technology, personalized care, and a patient-first approach.

Responsibilities

• Communicate promptly and clearly with patients via phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments within dental providers' schedules and treatment room availability.

Qualifications

• Experience in a dental office; knowledge of dental insurance is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.
• Exceptional organizational and time-management skills.
• Prior experience in a similar role or in customer service is a plus.

Why Join Us?

• Be part of a forward-thinking dental practice that values innovation and patient care.
• Work in a supportive and collaborative environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

If you are passionate about providing exceptional customer service and meet the qualifications, we encourage you to apply and help us create a welcoming and efficient patient scheduling process. Make a meaningful impact on our patients' journey from their first interaction.