Patient & Community Clinical Educator - (PaCE) - ILD - Los Angeles (South), CA

Description

The Patient & Community Clinical Educator – (PaCE) at Boehringer Ingelheim is responsible for providing ILD Therapeutic Area(s) disease state and product education and training to internal and external customers. This includes prescribing and non-prescribing healthcare stakeholders, patients, care partners, consumers, community organizations, and advocacy partners. The incumbent works closely with all functions of the Patient Excellence unit, especially with Access Solutions and Hub partners, to enhance the overall customer and patient experience.

• Engages with marketplace stakeholders prior to, at the time of launch, and after product approval.
• Supports the design and development of TA educational resources, including disease state and management tools, healthcare provider resources, patient, care partner, community advocates, and consumer education materials and product programming.
• Demonstrates expert knowledge of TA disease state, treatment guidelines, product, supportive care, adverse event management, and the marketplace.
• Develops rapport with TA HCPs, Advanced Practice Providers, and support staff.
• Identifies and collaborates with local, regional, and national professional societies and organizations to enhance collaborative partnerships and serves as an educational resource to promote disease awareness and advocacy.
• Provides disease state and product education, including regular clinical and resource updates to Specialty Pharmacy partners as well as Hub personnel.
• Provides case management support (assessing, planning, implementing, and monitoring the support provided to patients throughout their therapeutic journey).

Duties & Responsibilities

• Increases disease state and product knowledge to a variety of ILD marketplace stakeholders, which may include patients, HCPs (both prescribing and non-prescribing healthcare stakeholders), Advanced Practice Clinicians, the multi-disciplinary clinical team, non-traditional clinical support teams, extended support staff, and community organizations.
• Plays a critical role in the support of marketplace stakeholders by educating on the complexities of treatment and potential for adverse events.
• Participates in customer engagements which may occur prior to, during, and post product launch.
• Possesses expert knowledge, may support the design of tools and resources that enhance clinical management of ILD patients, as appropriate.
• Serves as an integrated educational resource for multidisciplinary support staff team members, and as a result, optimizes the delivery of holistic patient support in both academic and community settings.
• Through education, will support safe and responsible utilization of therapy as prescribed by the healthcare team.
• Edits educational support for prescribed medications and ongoing assistance to support patient engagement and therapy and connection to appropriate support services.
• Offers a compassionate, patient-centered, and empathetic experience virtually, at home, or in healthcare office settings.
• Identifies individual needs of patients and care partners, serving as a continuous resource for education, case management, and relevant resources throughout the treatment journey.
• May serve as an ongoing source of continuing education and support for internal partners and external customers.
• Aids Boehringer Ingelheim ILD training leads, marketing partners, and leadership in designing, developing, and conducting appropriate product and marketplace training.
• Aids in the identification, design, development, and delivery of ILD clinical educational programming, inclusive of slide kits, workbooks, and electronic media, and supports the review and approval process.
• Provides key insights and is a leader in the development and facilitation of educational resources on TA disease state and BI products.
• Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and company policy and procedures.
• Immediately reports noted/observed violations to management.
• Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.

Requirements

• Bachelor’s degree required in Nursing or equivalent health care discipline such as Pharmacy. Graduate degree, such as NP or PA degree is a plus.
• Active clinical license required.
• A minimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical and/or community educator, or medical affairs experience (primary care, specialty care, institutional).
• Background in ILD, high- touch/complicated and rare/orphan disease states is preferred. A minimum of 2 years experience in therapeutic area is required.
• Excellent communications, objective setting, and influencing skills.
• Ability to travel in the US including overnight travel, approximately 50% (or more), depending on geography.
• Valid Driver’s License and acceptable driving record.
• Proficiency in Excel, Word, Outlook, and other relevant applications.
• Success operating within a matrixed setting and rapidly changing environment.
• Business acumen, Analytical skills, Learning and Adaptability.
• Demonstrated experience interpreting clinical data.

Eligibility Requirements

• Must be legally authorized to work in the United States without restriction.
• Willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

Compensation Data

The base salary range for this position is $115,000 to $181,000. The position may be eligible for a role specific discretionary bonus, relocation, and/or other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as skills, experience, and qualifications, and other factors permitted by law. For an overview of our benefits please click here.