Patient Collections Specialist

Overview

We are currently seeking one dedicated Patient Collector for Neuro Wellness Spa. The successful candidate will be instrumental in ensuring streamlined and efficient billing and claims processes.

Duties and Responsibilities

• Responsible for collecting, posting, and managing account payments for patients
• Answering questions from patients, clerical staff, and insurance companies
• Compiling and tracking outstanding balances owed to our providers
• Answering patient questions regarding their healthcare plans
• Review, research, and resolve unpaid claims while working in an A/R module or reviewing aging reports
• Attend and participate in staff meetings as required
• Accurately document all billing activities

Minimum Qualifications

• High school diploma or equivalent
• Minimum of 2 years of experience in medical coding or billing
• Experience with billing, insurance collecting, patient collections with commercial health insurance payors

Knowledge, Skills, and Abilities

• Comprehensive understanding of medical terminology and procedures
• Organized with the ability to prioritize work and exercise independent judgment
• Demonstrated time management skills
• Attention to detail and a high level of accuracy, especially when dealing with a large volume of claims
• Adept in reading and understanding insurance documentation
• Exceptional communication skills, both written and verbal
• Ability to thrive both independently and within a team
• Familiar with electronic health record (EHR) systems

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• What EHR/EMR (electronic health/medical records) systems have you used?
• What billing platforms have you used?
• Have you done billing/collections in mental health or substance abuse before?

Education

High school or equivalent (Required)

Experience

• Medical collections: 2 years (Required)
• Reading EOB's: 2 years (Required)
• Microsoft Excel: 2 years (Required)
• Microsoft Outlook: 2 years (Required)
• Insurance collections: 2 years (Required)

Ability to Commute

Torrance, CA 90504 (Preferred)

Work Location

In person