Patient Collections Specialist (on-site)

Job Responsibilities

• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions are taken in the appropriate systems. Sets next work date if follow-up is needed.
• Confirms/updates with patient/guarantor insurance and patient demographics information. Makes appropriate changes and submits/re-submits claims as indicated.
• Establishes a payment arrangement with the patient/guarantor and follow-up on all payment arrangement plans implemented.
• Documents all patient complaints/disputes and forward them to the appropriate person for follow-up.
• Perform other duties as needed.

Qualifications/Skills

• Must excel in interpersonal communication, customer service and be able to work both independently and as part of a team.
• Must excel in organizational skills.
• Must possess strong attention to detail and follow-through skills.

Qualifications

• Education, Training, and Experience Required:
• - High School graduate or equivalent.
• - Must type 25-45 words per minute.

Pay

• Hourly Rate Pay Range: $17.00 to $19.00
• Annual Range ($35,360 to $39,520)

Benefits

• Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401k, and Financial Wellness planning.
• Additional Benefits for Full-Time Employees (3 to 4 weeks of Paid Time Off)
• Holidays: 10 paid holidays per year
• Vacation Benefit: At completion of 3-month introductory period, vacation accrual up to an annual max of 40 hours in the first 23 months, at 24 months, accrual up to an annual max of 80 hours with a rollover balance.
• Sick Benefit: Sick accrual begins upon date of hire up to a max annual accrual of 80 hours with a max usage of 48 hours annually with a rollover balance.