Patient Collections Specialist
Description
IT’S MORE THAN A JOB. IT’S A CALLING. At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas. If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.
Caring & Supportive Culture
- Supports you so you can support our patients
- Engaging wellness program
- Volunteer events
- Team activities
Unparalleled Growth Opportunities
- Clear paths for career advancement at every level
- Fosters your professional development and personal growth
Balanced Lifestyle
- Achieve professional fulfillment while nurturing a healthy work-life balance
- Free from weekend or evening hours
Collaborative Team
- Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership
- Work towards transforming the lives of our patients
Impressive Retention Rates
- Earn a higher-than-average provider retention rate of 88%
Comprehensive Benefits
- Prioritizes your overall well-being and financial security
- Full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more
Hourly Compensation
$18.00 - $20.00 Depending on Experience
Position Overview
The Patient Collections Specialist is responsible for handling inbound and outbound patient phone calls in an effort to resolve outstanding balances. This position also reviews and mails patient statements, sets up payment plans, and proposes accounts for bad debt.
Essential Responsibilities
- Responsible for all functions related to the collection of payment on patient accounts
- Communicates directly with patients regarding their financial responsibility for services
- Handles inbound and outbound phone calls from internal and external customers, answers questions, take payments and resolves issues
Supervisory or Managerial Responsibility
None
Other Duties
Other duties as assigned by management.
Minimum Qualifications
- High school diploma or equivalent required
- Associates degree preferred
- One year of clerical experience in a health care setting preferred
- Experience in a call center like environment preferred
- Experience with Microsoft Office Suite required
Location
Remote