Patient Care Technician - 5 West Unit - FLEX

Facility: 1906 Belleview Ave SE - Roanoke

About the role

As a part of the patient care team, you'll experience an environment defined by a deep commitment to your personal well-being and professional development. This is a great opportunity to start your healthcare career journey within a setting renowned for clinical excellence.

You will provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature, as well as assisting patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs. The Patient Care Tech/Nursing Assistant role can include one-on-one care of patients on suicide or safety precautions.

Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory!

5 West is a 26-bed adult acute care medical-surgical unit dedicated to caring for a diverse range of adult patients. As a Patient Care Technician, you’ll be an important part of the care team—working alongside nurses to provide hands-on support such as taking vital signs, checking blood glucose, assisting with mobility, and helping patients with daily activities. Your work helps create a safe, comfortable, and compassionate environment for every patient.

This position is FLEX, working the day shift.

Responsibilities

• Performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages.
• Provides quality service through a team-oriented, collaborative approach to patient care.
• Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards.
• Assists patients with activities of daily living.
• Appropriately documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc. within the facility.
• Contributes to performance improvement activities.
• Actively participates in obtaining desired service line/departmental outcomes.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Participates in unit quality surveillance activities.
• Actively participates in unit shared governance and/or organization councils/committees.
• May lead unit huddle; participate in IDR's (unit-based interdepartmental patient rounds).
• Provides support for department/unit staff scheduling, including covering lunch assignments.
• Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with customer service in way-finding, answering phones, making meaningful connections with patients and visitors.
• Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment).
• Operates and maintains general office equipment; follows procedures for timely equipment repairs.
• Leads streamlined, timely, and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus.
• Assists in coordination of patient flow into/out of area using department/unit-specific software and Intranet.
• Promotes process improvement initiatives that add value to outcomes and/or organizational mission.
• Welcomes and assists patients and visitors; assists with registration.
• Serves as “face” of the unit; role models service excellence behaviors at all times.
• Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals.
• Receives and screens incoming calls via telephone and patient call system; routes calls to appropriate individuals and takes messages accurately.
• Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members.
• Participates in the sitter process (if competencies appropriate).
• Assists with maintaining regulatory compliance (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned, etc.).
• May be responsible for phlebotomy (competency appropriate).
• May conduct nonsterile wound care dressings (competency appropriate).
• May replace and remove saline locks (competency appropriate).
• May do colostomy bag changes (competency appropriate).

Requirements

• High school diploma or equivalent education required.
• Previous experience in direct patient care preferred.
• Certified Nursing Assistant preferred. If employee is working in a critical access facility, a Certified Nursing Assistant is required.
• AHA BLS-HCP required within 6 months of hire.
• Effective interpersonal, communication, and teamwork skills required.
• Must successfully complete orientation and competency validation for position.

Job Scope

• May be required to support multiple nursing units.
• Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public.
• Maintains patient, staff, and customer confidentiality.
• If assigned to perform patient care tasks, must demonstrate knowledge of the principles of growth and development through the life span, possess the ability to recognize and report data reflective of the patient's status, interpret the appropriate information needed to identify each patient's requirements relative to his or her age and specific needs, and provide the care needed as described in departmental policies and procedures.
• May be required to sit with patients on suicide precautions or confusion.
• Ability to perform responsibilities in a fast-paced environment, requiring use of prioritization and time management skills.
• May be exposed to infectious diseases, biohazardous and hazardous materials, including regulated medical wastes, and combative patients.
• Prolonged periods of sitting, visualizing computer screen, and using keyboard may be necessary.
• May be required to work at multiple Carilion facilities.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to Carilion Wellness centers
• Access to health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Pay

Compensation Range: $17.39 - $24.35. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.