Patient Care Technician - 5 West Unit - PT

Employment Status: Part time, evening/night shift (United States of America). Facility: 1906 Belleview Ave SE - Roanoke.

About the Role

As a part of the patient care team, you'll experience an environment defined by a deep commitment to your personal well-being and professional development. This is a great opportunity to start your healthcare career journey within a setting renowned for clinical excellence.

5 West is a 26-bed medical-surgical unit specializing in the medical treatment and recovery of patients with complex IV drug-related infections requiring up to six weeks of medical recovery. The unit is often called "The Hope Unit" by patients. You will be part of a special multidisciplinary team including therapists, addiction-specialist physicians, peer recovery specialists, psychiatric technicians, and others passionate about helping patients who have often lost hope for the future.

This position is part-time, working the night shift with every other weekend and rotating holidays.

Responsibilities

• Provide basic nursing care, including taking blood pressure, checking oxygen levels and temperature, and assisting patients with bathing, meals, toileting, ambulation, and other basic needs.
• Provide one-on-one care for patients on suicide or safety precautions.
• Perform basic clerical and technical clinical services relating to patient care, cleanliness, safety, and comfort for patients of all ages.
• Assist patients with activities of daily living and document/report observations to licensed staff.
• Transport patients, supplies, specimens, and equipment within the facility.
• Contribute to performance improvement activities and participate in unit quality surveillance.
• Exhibit competent knowledge of EMR and assist with chart audits.
• Participate in unit shared governance, organization councils/committees, and unit huddles; lead huddles and participate in interdepartmental patient rounds (IDRs).
• Support department/unit staff scheduling, including covering lunch assignments.
• Review medical records for outstanding orders and notify nurses of stat orders and medication changes.
• Order, stock, and organize department/unit supplies and equipment.
• Assist with customer service, including way-finding, answering phones, and making meaningful connections with patients and visitors.
• Process equipment between patients (clean unit-based equipment and gather supplies).
• Operate and maintain general office equipment; follow procedures for timely equipment repairs.
• Lead streamlined, timely, and comprehensive admission, transfer, and discharge processes with a focus on patient experience.
• Assist in coordination of patient flow using department/unit-specific software and Intranet.
• Promote process improvement initiatives that add value to unit outcomes and/or organizational mission.
• Welcome and assist patients and visitors; serve as the "face" of the unit and role model service excellence.
• Demonstrate excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals.
• Monitor cleanliness of waiting and break rooms; perform safety/environmental rounds with multidisciplinary team members.
• Participate in the sitter process (if competencies appropriate).
• Assist with maintaining regulatory compliance (e.g., refrigerator checks, glucose meters, equipment room storage, code cart checks).
• Perform phlebotomy, nonsterile wound care dressings, saline lock replacement/removal, and colostomy bag changes (competency appropriate).

Requirements

• High school diploma or equivalent required.
• Previous experience in direct patient care preferred.
• Certified Nursing Assistant (CNA) preferred; required if working in a critical access facility.
• AHA BLS-HCP certification required within 6 months of hire.
• Effective interpersonal, communication, and teamwork skills.
• Must successfully complete orientation and competency validation for the position.
• Must attend mandatory orientation classes during daytime hours (Monday through Friday, 8 am to 5 pm) for the first 2 weeks.

Skills and Competencies

• Knowledge of principles of growth and development through the life span.
• Ability to recognize and report data reflective of patient status and interpret information relative to age-specific needs.
• Ability to perform responsibilities in a fast-paced environment using prioritization and time management skills.
• May be required to sit with patients on suicide precautions or confusion.
• May be exposed to infectious diseases, biohazardous/hazardous materials, regulated medical wastes, and combative patients.
• Prolonged periods of sitting, visualizing computer screens, and using keyboards may be necessary.
• May be required to work at multiple Carilion facilities or support multiple nursing units.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years (voluntary 403B available).
• Paid time off (accrued from day one).
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to health and wellness app (Personify Health).
• Discounts on childcare.
• Continued education and training.

Pay

Compensation range: $17.39 - $24.35 per hour. Employee pay is based on qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.