Patient Care Specialist, OTS - Spine - Northern Ohio
About the role
Why Orthofix? Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech. Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further. Candidates must currently live in the assigned geography of Northern Ohio.
Position Summary: The Bone Growth Therapies Patient Care Specialist will assist direct Orthofix Territory Managers, as well as Orthofix Distributors with patient education and device in-services.
Responsibilities
- Provide direct, personal, and timely service representing Orthofix in a professional and straightforward manner.
- Assist with patient fittings.
- Assist with educational meetings with patients and staff regarding the benefits of the Orthofix stimulation products.
- Discuss the explanation of benefits and patient responsibilities.
- Facilitate paperwork collections for order submissions.
- Field patient phone calls.
- Collect and submit HIPPA-covered information related to orders.
- Regular attendance is required.
Requirements
- Excellent time management skills.
- Able to present to individuals or larger groups.
- Able to accurately maintain a monthly fitter log, detailing patient fit, date and time, serial number, and type of device, etc.
Physical Demands and Work Conditions
- Must be able to lift and transport products to various sites repetitively throughout each day; lifting capacity approximately 20‑30 pounds.
- Travel required within territory, by car, about 90%; if traveling by car, a valid driver’s license and proof of insurance is required.